Getting the most out of security can sometimes seem easier said than done. If you’re outsourcing security for your organisation and the security guards being provided aren’t giving you the outcomes you need in Singleton, Muswellbrook, Cessnock, or anywhere else for that matter, the problem may come back to the price that you’re paying.
Security Guard companies around Australia and in the Upper Hunter Area (an area north of Sydney ranging from Newcastle and Lake Macquarie on the east coast to the Horse Capital of Scone and the Coal Fields and Vineyards of Muswellbrook, Singleton and Cessnock) will often present the lowest bids possible for a contract. That sounds like a good thing and is now virtually expected, but there is a hidden danger of this low-value perception of the security industry.
Some Security Guard companies bid at breakeven- and some have been known to even bid at a loss- in order to get a contract. The logic they use is that they can somehow make the contract profitable once they win it. Even worse, their intent may be to not fulfil the contract to the client’s standards and ‘play dumb’ until attempts are made to have the contract terms delivered by legal means, or prove repudiation for legal termination of the contract.
This all impacts on the original ‘cheaper rate’ that seemed like a good deal at the time.
There could also be the intent of the security company to exploit their own workers by rorting their wages, similar to the recent scandal with 7-ElevenStores. The illegal wages problem has been rife in the security industry- and the Upper Hunter Valley has not been immune. Low quality work outcomes and higher turnover rates directly impact the quality of the service received and this can be the only outcome where illegal rates that are below the industry Security Services Award 2010 are involved.
Other issues have been the non-payment of superannuation, dodgy contracts that look like something from the Work Choices era, and sham contracting- where employees are asked to get an ABN and illegally operate as a business entity without insurances or necessary licenses as detailed in this article by ASIAL.
None of the outcomes driven by the type of processes described above will be good for anyone. Risks to companies outsourcing security include adverse publicity as a result of breaching the organisation’s own sustainable and ethical business practises policies, or even being involved in a contravention by authorities and/or the media (and even played out in the media as with 7-Eleven).
At the end of the day, if something looks too good to be true than it probably is. So, if you want the best out of your security start by making sure they are being paid fairly and ensure that their employer has sound business ethics. Security are the people who will be there for you when there’s an incident at your business; you expect them to have great communication skills, be knowledgeable in matters of the law and have the wisdom of Solomon when making decisions. In these days of sustainable business practises, it makes sense to explore how good decisions can enhance value, and therefore contribute to loyalty, and mutually beneficial relationships.